ABOUT SHORTHAND

• What are TextApps?
  TextApps are mini-applications within Shorthand that use text messaging to send and receive information. Unlike other apps, Shorthand ’s TextApps don’t use data so you don’t need a data plan to use them!
  However, downloading TextApps to your phone the first time will use the data channel. Standard rates will apply.


• Does Shorthand require a data plan?
  Shorthand does not require a data plan. However, downloading TextApps the first time does use the data channel. Standard data charges apply. For details about your plan and data charges, please contact your operator.


• What is Shorthand?
  Shorthand is a powerful, mobile app-platform that uses text messaging to provide a rich, branded, graphic, and interactive experience. Shorthand gives you access to a large base of content and services (we call these “TextApps”) comprising a diverse set of categories including information, entertainment, social networking, retail, food services, banking & payments, etc. from many of the brands you know and trust. There are no short codes to remember and no keywords or commands to enter.


• How much does Shorthand cost?
  Shorthand is free to the user. Since Shorthand uses text messaging to send and receive messages when you access content and services, you may incur standard text messaging charges from your operator. If you have a text messaging plan, such messages will be applied to your text plan. For details about your plan and text messaging charges, please contact your operator.
  Certain content and services accessed through the TextApps, such as retail purchases and transactions, paid subscriptions, premium SMS content, etc. will incur their own associated charges from the content and service provider and are not covered by Shorthand.


• What phones does Shorthand support?
  Shorthand currently supports a multitude of phones across different mobile platforms including java (J2ME) and Windows Mobile. We are actively working to enable many new devices on various operators’ networks. Stay tuned or enroll here to be informed when our application is released on new devices. Below are the devices Shorthand currently supports:
  
  AlcatelOT S686
  AmoiLevis The Origin
  BirdK298
  Excluded Phones
  Generic WildCard Fallthrough
  HTCP3700
  Huawei U120
  Karbonn K25
  LG B2050
  LG B2070
  LG B2150
  LG C2500
  LG CE110
  LG CU515
  LG GB165
  LG GB170
  LG GB190
  LG GB220
  LG GB230
  LG GD710
  LG GM200
  LG GU220
  LG GU285
  LG K800 Chocolate
  LG KE590i
  LG KE770
  LG KF240
  LG KF300
  LG KP110
  LG KP130
  LG KP135
  LG KP170
  LG KP175
  LG KU250
  LG KU580
  LG M4410
  LG U8360
  LGGB270
  LGGD510
  LGGS290
  LGKM900
  LGKP500
  MAUI-based GenericMA
  MicroMax Q5
  MicromaxQ1
  MicromaxX225
  Motorola A45 Murano
  Motorola EM30
  Motorola EM330
  Motorola KRZR K1
  Motorola KRZR K3
  Motorola QA1
  Motorola Razr V3r
  Motorola Razr V3re
  Motorola Razr v3x
  Motorola Razr V3xx
  Motorola Razr V3xxR
  Motorola Razr V3xxR_J
  Motorola Razr V6
  Motorola Razr2 V8
  Motorola Razr2 v9
  Motorola Razr2 v9x
  Motorola RIZR Z3
  Motorola ROKR E6
  Motorola ROKR E8
  Motorola ROKR Z6
  Motorola SLVR L9
  Motorola U9
  Motorola VA76R
  Motorola Z9
  Motorola ZN200
  Motorola ZN5
  no support
  Nokia 1680 Classic
  Nokia 2320 Classic
  Nokia 2323
  Nokia 2330
  Nokia 2600 Classic
  Nokia 2660
  Nokia 2680 Slide
  Nokia 2690
  Nokia 2700 Classic
  Nokia 2720
  Nokia 2730
  Nokia 2730 Classic
  Nokia 3109
  Nokia 3110 Classic
  Nokia 3120 Classic
  Nokia 3208 Classic
  Nokia 3250
  Nokia 3500 Classic
  Nokia 3600 Slide
  Nokia 3610 Fold
  Nokia 3720 Classic
  Nokia 5000d
  Nokia 5130 Xpress Music
  Nokia 5200
  Nokia 5220 Xpress Music
  Nokia 5230
  Nokia 5233
  Nokia 5300 Xpress Music
  Nokia 5310 Xpress Music
  Nokia 5320 XpressMusic
  Nokia 5530 Xpress Music
  Nokia 5610 Xpress Music
  Nokia 5630 XpressMusic
  Nokia 5700
  Nokia 5730XpressMusic
  Nokia 6060
  Nokia 6085
  Nokia 6110 Navigator
  Nokia 6111
  Nokia 6120
  Nokia 6120 Classic
  Nokia 6121 Classic
  Nokia 6124
  Nokia 6125
  Nokia 6126
  Nokia 6131
  Nokia 6136
  Nokia 6170
  Nokia 6208 Classic
  Nokia 6210 Navigator
  Nokia 6212 Classic
  Nokia 6216 Classic
  Nokia 6220 Classic
  Nokia 6233
  Nokia 6234
  Nokia 6267
  Nokia 6270
  Nokia 6288
  Nokia 6290
  Nokia 6300
  Nokia 6301
  Nokia 6303 Classic
  Nokia 6350
  Nokia 6500 Slide
  Nokia 6555
  Nokia 6600 Slide
  Nokia 6600i Slide
  Nokia 6630
  Nokia 6650
  Nokia 6681
  Nokia 6700 Classic
  Nokia 6710 Navigator
  Nokia 6720
  Nokia 6730 Classic
  Nokia 6750
  Nokia 6760 Slide
  Nokia 6790 Slide
  Nokia 7020
  Nokia 7070 Prism
  Nokia 7100 Supernova
  Nokia 7210 Supernova
  Nokia 7230
  Nokia 7270
  Nokia 7310 Supernova
  Nokia 7370
  Nokia 7373
  Nokia 7390
  Nokia 7500 Prism
  Nokia 7510 Supernova
  Nokia 7900
  Nokia 8600 Luna
  Nokia 8800 Arte
  Nokia 9300
  Nokia E50
  Nokia E52
  Nokia E55
  Nokia E61
  Nokia E63
  Nokia E65
  Nokia E66
  Nokia E71x
  Nokia E72
  Nokia E75
  Nokia E90
  Nokia N70
  Nokia N72
  Nokia N73
  Nokia N75
  Nokia N76
  Nokia N78
  Nokia N79
  Nokia N81
  Nokia N86
  Nokia N91
  Nokia N92
  Nokia N93
  Nokia N95
  Nokia N96
  Nokia N97
  Nokia X3
  Nokia X6
  Nokia5800d
  Nokia6500
  Nokia6680
  NokiaC3-00
  NokiaC5
  NokiaE62
  NokiaN80
  NokiaX2-00
  Other
  Samsung B2100
  Samsung C3010
  Samsung C3050
  Samsung C3053
  Samsung C5212
  Samsung E1210s
  Samsung E1410
  Samsung E2100
  Samsung GT-B3210 Corby Txt
  Samsung GT-B3310
  Samsung GT-B3313
  Samsung GT-B3410 Corby Plus
  Samsung GT-B5310 Corby Pro
  Samsung GT-B5722
  Samsung GT-B7330
  Samsung GT-C3110
  Samsung GT-C3212
  Samsung GT-C3510 Corby Pop
  Samsung GT-C5130
  Samsung GT-C5510
  Samsung GT-C6112
  Samsung GT-E2120
  Samsung GT-E2120i
  Samsung GT-E2130
  Samsung GT-I6220
  Samsung GT-M5650
  Samsung GT-M7500
  Samsung GT-M8800
  Samsung GT-S3310
  Samsung GT-S3600
  Samsung GT-S3600C
  Samsung GT-S3650 Corby
  Samsung GT-S3653 Corby
  Samsung GT-S5200
  Samsung GT-S5230
  Samsung GT-S5233A
  Samsung GT-S5233S
  Samsung GT-S5233W
  Samsung GT-S5350
  Samsung GT-S5560
  Samsung GT-S5603
  Samsung GT-S5620 Monte
  Samsung GT-S7330
  Samsung M2710
  Samsung M3510
  Samsung SGH-A237
  Samsung SGH-A637
  Samsung SGH-A657
  Samsung SGH-A707
  Samsung SGH-A727
  Samsung SGH-A737
  Samsung SGH-A747
  Samsung SGH-A767
  Samsung SGH-A777
  Samsung SGH-A827
  Samsung SGH-A837
  Samsung SGH-B220
  Samsung SGH-B310
  Samsung SGH-B520
  Samsung SGH-C160
  Samsung SGH-C520
  Samsung SGH-D500
  Samsung SGH-D520
  Samsung SGH-D600
  Samsung SGH-D780
  Samsung SGH-D807
  Samsung SGH-D820
  Samsung SGH-D830
  Samsung SGH-D840
  Samsung SGH-D880
  Samsung SGH-D900
  Samsung SGH-D980
  Samsung SGH-E200
  Samsung SGH-E210
  Samsung SGH-E250
  Samsung SGH-E251L
  Samsung SGH-E360
  Samsung SGH-E390
  Samsung SGH-E490
  Samsung SGH-E570
  Samsung SGH-E640
  Samsung SGH-E690
  Samsung SGH-E730
  Samsung SGH-E740
  Samsung SGH-E760
  Samsung SGH-E830
  Samsung SGH-E840
  Samsung SGH-E870
  Samsung SGH-E900
  Samsung SGH-F250
  Samsung SGH-F250L
  Samsung SGH-F270
  Samsung SGH-F300
  Samsung SGH-F330
  Samsung SGH-F338
  Samsung SGH-F400
  Samsung SGH-F480 Tocco
  Samsung SGH-F500
  Samsung SGH-G400
  Samsung SGH-G600
  Samsung SGH-G800
  Samsung SGH-I200
  Samsung SGH-J150
  Samsung SGH-J210
  Samsung SGH-J600
  Samsung SGH-J610
  Samsung SGH-J800
  Samsung SGH-L700
  Samsung SGH-L760
  Samsung SGH-M120
  Samsung SGH-M150
  Samsung SGH-M200
  Samsung SGH-M300
  Samsung SGH-M600
  Samsung SGH-M610
  Samsung SGH-M620
  Samsung SGH-P250
  Samsung SGH-T329
  Samsung SGH-U600
  Samsung SGH-U700
  Samsung SGH-U800
  Samsung SGH-U900
  Samsung SGH-X160
  Samsung SGH-X200
  Samsung SGH-X210
  Samsung SGH-X430
  Samsung SGH-X478
  Samsung SGH-X500
  Samsung SGH-X510
  Samsung SGH-X520
  Samsung SGH-X540
  Samsung SGH-X620
  Samsung SGH-X630
  Samsung SGH-X640
  Samsung SGH-X640c
  Samsung SGH-X660
  Samsung SGH-X680
  Samsung SGH-X700
  Samsung SGH-Z230
  Samsung SGH-Z300
  Samsung SGH-Z400
  Samsung SGH-Z500
  Samsung SGH-Z540
  Samsung SGH-Z560
  Samsung SGH-Z720
  Sony Ericson C905
  Sony Ericsson C510
  Sony Ericsson C702
  Sony Ericsson C902
  Sony Ericsson C903
  Sony Ericsson C905a
  Sony Ericsson F100
  Sony Ericsson F305
  Sony Ericsson G502
  Sony Ericsson K310i
  Sony Ericsson K320i
  Sony Ericsson K510i
  Sony Ericsson K530i
  Sony Ericsson K550i
  Sony Ericsson K600
  Sony Ericsson K608
  Sony Ericsson K610i
  Sony Ericsson K660
  Sony Ericsson K660i
  Sony Ericsson K700c
  Sony Ericsson K750i
  Sony Ericsson K770i
  Sony Ericsson K790c
  Sony Ericsson K800
  Sony Ericsson K800i
  Sony Ericsson K810i
  Sony Ericsson K850i
  Sony Ericsson S302
  Sony Ericsson S500i
  Sony Ericsson T650i
  Sony Ericsson T700
  Sony Ericsson T707
  Sony Ericsson W200
  Sony Ericsson W205i
  Sony Ericsson W300i
  Sony Ericsson W302
  Sony Ericsson W350
  Sony Ericsson W350a
  Sony Ericsson W350c
  Sony Ericsson W380
  Sony Ericsson W380a
  Sony Ericsson W380c
  Sony Ericsson W380i
  Sony Ericsson W395
  Sony Ericsson W518a
  Sony Ericsson W550
  Sony Ericsson W580i
  Sony Ericsson W595
  Sony Ericsson W610i
  Sony Ericsson W700i
  Sony Ericsson W705
  Sony Ericsson W760a
  Sony Ericsson W760i
  Sony Ericsson W800i
  Sony Ericsson w810i
  Sony Ericsson W850i
  Sony Ericsson W880i
  Sony Ericsson w890i
  Sony Ericsson w910i
  Sony Ericsson W980i
  Sony Ericsson W995
  Sony Ericsson Z530i
  Sony Ericsson Z550
  Sony Ericsson Z555i
  Sony Ericsson Z750
  Sony Ericsson Z750a
  SonyEricsson J105i
  SonyEricsson K790i
  SonyEricsson S312
  SonyEricsson T303
  SonyEricsson T715
  SonyEricsson W350i
  SonyEricsson W660i
  Spice M5252
  Spice M940
  Spice S580
  Spice S707
  Surrogate Phones
  TianyuKTouch V908
  Uriver Majestic1
  Zen Z77


• How do I share Shorthand with my friends?
  It’s easy to share Shorthand with your friends. On the Shorthand Home screen of the application on your phone, click on the “Options” soft key, select “Tell a Friend” and then follow the steps. You may also tell your friends to text SHORTY to 09223170750. Lastly, you may use the “Tell a Friend” tab on our.


• What is Shorthand's short code?
  Shorthand's short code is 09223170750(SMS SMS)


• Shorthand? SmartTouch? What's the difference?
  SmartTouch is the original brand and name of the Shorthand . We chose the name Shorthand to convey our commitment to providing quick access to the products and services mobile customers want, when they want them.

REGISTRATION

• How do I register with Shorthand?
  You may register with Shorthand through our website. Also, you may register by texting SHORTY to 09223170750 and we will text you back with instructions.


• What information do you collect from a user?
  Shorthand uses the information you provide us to provide you with the right application to match your phone model, allow you to download, manage and use your TextApps on the phone and, when requested to inform you about upgrades, new TextApps, etc. We monitor App usage to ensure everything is working properly and so that we can optimize Shorthand for you. We do not share your information with third parties without your permission.


• How do I delete Shorthand from my phone?
  Every phone is different. Most phones have an option to “Remove” or “Delete” when select Shorthand and then click the “Options” key. On Windows Mobile phones, navigate to “Remove Programs” and select Shorthand.

GETTING STARTED

• What settings do I need on my phone to use Shorthand?
  Shorthand does not require you to change any settings on your phone.


• Can I download Shorthand now?
  Yes! Shorthand beta is available for download today. Register at our website
  http://shorthandmobile.in/.

MANAGING APPS

• How do I find more TextApps?
  You may manage, discover and download TextApps in two ways:
  1) The App Finder on our website
  2) From the App Catalog on the phone


• What is the App Catalog?
  The TextApp catalog is a menu of available Apps that is found on your phone. From the Shorthand Home screens, click “Options”, then “App Catalog”.


• How do I delete a TextApps?
  From the main Shorthand Home screen, highlight the TextApp you want to delete. Click the “Options” soft key and select "Manage Apps" and then "Delete App".

TROUBLESHOOTING

• Where is Shorthand on my phone?!
  Every phone is different and sometimes even the same phone will store Shorthand in a different place!
  In most phones, Shorthand can be found with the other “Applications” or “Games” on your phone. Sometimes this folder is called “My Stuff” or “Games and Apps”.
  Here is a more specific list based on specific phone models:
  If you have any trouble finding Shorthand , please contact us!


• How do I reinstall Shorthand if I deleted it from my phone?
  Log into Shorthand. On the App Finder page, click “Add Shorthand browser to the queue”.


• How do I contact Shorthand customer support?
  The easiest thing to do is to click on the "Feedback" tab on the right side of our website. This will provide you with a few options for contacting us or the Shorthand community at large for answers. Alternatively, you can send an email to support@shorthandmobile.com. Please state briefly the reason for your support request and specify your email and phone number. Someone from our support team will contact you via email or by phone.

Policies

• What are the Terms of Service?
  Please see our terms of service here.